Standard Shipping Service:
Standard Shipping fee is $5.99, Express Shipping fee is $9.99.
However, when order is over $49.99, you can get free standard shipping.
Standard Receiving Time = Processing time + Shipping time=15-30 business days
Express Receiving Time = Processing time + Shipping time=10-20 business days
Delivery area: America, Canada, Europe, United Kingdom, Australia, Worldwide
Due to the impact of COVID-19, our logistics delivery time may be extended. Thank you for your understanding.
* IMPORTANT NOTES：YOUR ORDER MAY BE SHIPPED IN DIFFERENT PACKAGES, PLEASE DON'T WORRY IF YOU DIDN'T GET ALL ITEMS AT THE FIRST PACKAGE, WE MUST SHIP OTHER ITEMS IN OTHER PACKAGES.
Postal deliveries: If you haven't received your package based on the above estimates, please contact us and we will provide a delivery deadline and then offer a solution.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
Donhek ships all packages from our warehouse and distribution center.
Donhek may have to verify payment and order details before processing your order.
If you have any questions,please contact us,we'll deal with it as soon as possible.
Total Delivery Time = Processing Time + Shipping Time
* What is item processing time?
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; However, it can also be affected by the item's stock status. If your order includes hot items experiencing stock availability issues, the order can take between 8-16 business days to process.
Note: Affected by Covid-19, there will be some delay on the delivery.